Privacy Policy

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This Privacy Policy (“Policy”) explains how Magpie Robins (“we,” “our,” “us”) collects, uses, and protects your personal information when you visit www.magpierobins.co.uk (the “Website”) or interact with us through other channels such as social media, cookies, or email.

We respect your privacy and are committed to protecting your personal data. Please read this Policy carefully to understand how we handle your information.

1. Personal Data We May Collect

We may collect various types of personal data from you, including:

  • Contact details: Name, date of birth, email address, phone number, billing and shipping address, and nationality.

  • Account information: If you register or subscribe to our newsletter.

  • Order details: Information about purchases or transactions you make on our Website.

  • Communications: Any messages, feedback, or queries you send to us.

  • Survey responses: If you choose to take part in customer surveys or promotions.

  • Website usage data: IP address, device identifiers, browser type, operating system, and browsing behavior (collected via cookies or similar technologies).

  • Social media and third-party data: Information shared publicly on platforms such as Facebook or Instagram, or from publicly available sources.

You are not required to provide personal data, but certain information is necessary for processing your orders or providing services. If you choose not to provide required data, we may be unable to complete your purchase or deliver certain features of our Website.

2. How We Store and Manage Your Data

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
Your information is stored securely through Shopify’s databases and data storage systems, protected by firewalls.

For more details, please refer to Shopify’s Privacy Policy.

3. Links to Other Websites

Our Website may contain links to third-party websites or social platforms. These websites have their own privacy policies, and we are not responsible for their content or data practices.
Please review their privacy policies before providing any personal information.

4. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content.
You can learn more about this in our [Cookies Policy] (add link once available).

5. How We Use Your Personal Data

We process your personal data for the following purposes:

Purpose Legal Basis
To process and deliver your purchases and services requested Performance of a contract
To manage your account Performance of a contract
To verify and process payments Performance of a contract
To improve our Website, services, and customer experience Legitimate interest
To conduct analytics, surveys, and research Legitimate interest
To send marketing communications, offers, and updates Your explicit consent
To respond to your queries or complaints Performance of a contract
To detect and prevent fraud or misuse of our Website Legitimate interest or legal obligation

6. Sharing Your Personal Data

We do not sell or trade your personal data.
However, we may share it with:

  • Affiliated partners and service providers who assist in operations (payment processing, delivery, analytics, or marketing).

  • Shopify and other technology providers that help us manage our e-commerce platform.

  • Authorities or regulators where required by law or legal process.

  • Potential buyers or investors in case of a company sale or restructuring.

Your data may be transferred to secure servers outside the UK (e.g., Shopify’s servers in Canada and the US) under appropriate legal safeguards.

7. Data Security

We use strict security measures to protect your information from unauthorized access, loss, or misuse.
However, no online transmission is entirely secure. You acknowledge and accept the inherent risks of using the Internet and agree that Magpie Robins is not responsible for breaches beyond our reasonable control.

To stay protected, please ensure your device has updated antivirus software and use secure internet connections.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this Policy — typically up to three (3) years after your last interaction with us, unless legal or tax obligations require longer retention.

9. Your Rights

You have the following rights regarding your personal data:

  • Access & Correction: Request access to, or correction of, your personal data.

  • Deletion: Request that we delete your data, where applicable.

  • Data Portability: Request transfer of your data to another provider.

  • Restriction: Request limits on how we process your data.

  • Objection: Object to processing based on legitimate interest or direct marketing.

  • Withdraw Consent: You can withdraw marketing consent at any time by clicking “Unsubscribe” in our emails or contacting us directly.

To exercise any of these rights, contact us at:
📧 support@magpierobins.co.uk

You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) if you believe your rights have been violated.

10. Klarna Payments

If you choose to pay via Klarna, some of your personal information (contact and order details) will be shared with Klarna to assess your eligibility for payment options.
For more details, visit Klarna’s Privacy Policy.

11. Updates to This Policy

We may update this Privacy Policy from time to time to comply with changes in law or to reflect updates in our practices.
Any updates will be posted on this page with the revised date. Please review this page periodically for the latest version.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
📩 support@magpierobins.co.uk